About
Dynamic and results-driven Customer Service & Client Relations Specialist with a proven track record in enhancing customer satisfaction, driving operational efficiency, and boosting revenue. Adept at managing high-volume customer interactions, resolving complex inquiries, and successfully upselling products, consistently contributing to increased customer loyalty and achieving daily revenue targets. Leverages strong interpersonal skills, organizational acumen, and service excellence to exceed organizational goals and contribute effectively to dynamic teams.
Work
Landmark Africa
|Customer Support Specialist | Tour Guide & Ticket Sales Representative
Lagos, Lagos, Nigeria
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Summary
Provides front-line customer support, manages ticket sales, and delivers engaging guided tours at a high-traffic attraction, ensuring seamless visitor experiences and contributing to daily revenue.
Highlights
Delivers exceptional front-line customer support to numerous visitors daily, ensuring smooth and engaging experiences at the Upside Down House and maintaining high satisfaction rates.
Manages admission ticket sales efficiently, accurately processing transactions for customers, directly contributing to daily revenue targets.
Serves as a knowledgeable tour guide, assisting guests with navigation and offering detailed explanations of the attraction, significantly enhancing the visitor experience.
Proactively identifies, documents, and reports facility damages and maintenance issues, ensuring timely resolution and optimal operational standards.
Supports critical daily operations, including ticket verification and crowd management, ensuring seamless visitor flow during peak periods.
Atlantic Shrimpers Limited
|Customer Service Specialist
Lagos, Lagos, Nigeria
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Summary
Managed daily customer interactions, resolved inquiries, and drove product sales and after-sales support, significantly contributing to revenue growth and customer loyalty.
Highlights
Managed daily customer interactions, handling product inquiries, sales, and after-sales support to enhance client satisfaction and retention.
Educated customers on product usage, benefits, and solutions to minor challenges, leading to improved product adoption and reduced support calls.
Successfully upsold products to new and existing customers, directly contributing to increased revenue generation for the company.
Handled high-volume phone inquiries and conducted proactive customer follow-ups, gathering valuable feedback for continuous service improvement.
Conducted regular inventory checks to ensure product availability and prevent shortages, optimizing sales and operational efficiency.
Resolved complex customer complaints professionally and efficiently, consistently maintaining high levels of customer loyalty and positive brand perception.
Sports & Entertainment Department, Ajeromi-Ifelodun LGA Council
|Secretary to the Director General of Sports
Lagos, Lagos, Nigeria
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Summary
Provided comprehensive administrative and secretarial support to the Director General of Sports, ensuring efficient departmental operations and streamlined communication.
Highlights
Provided comprehensive administrative support to the Director General, ensuring efficient office operations and effective schedule management.
Managed official correspondence, prepared reports, and organized meetings, streamlining communication flow for departmental initiatives.
Maintained confidential records and documents with high accuracy, ensuring data integrity and strict adherence to organizational protocols.
Personnel Management Office, Warri North LGA Council (NYSC)
|Office Assistant / Secretary to the Head Personnel Manager
Warri, Delta, Nigeria
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Summary
Supported the Head Personnel Manager with administrative and secretarial tasks, contributing to the efficient functioning of personnel operations and information management.
Highlights
Assisted the Head Personnel Manager with daily administrative tasks, contributing to the smooth functioning of personnel operations.
Managed office communications, organized documents, and maintained records, supporting efficient information management processes.
Provided clerical support for various personnel processes, ensuring accuracy and compliance with administrative guidelines.
Lumen Radio 90.1 FM
|On-Air Personality
Anambra State, Anambra, Nigeria
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Summary
Hosted engaging radio programs and interacted with listeners, demonstrating strong communication and content delivery skills, contributing to station programming.
Highlights
Hosted engaging radio programs, interacting with listeners and delivering diverse content to a broad audience.
Developed and presented broadcast segments, demonstrating strong verbal communication and content delivery skills.
Managed live broadcast schedules and maintained a professional on-air presence, contributing to station programming.
Education
Career Learning International
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Diploma
Health Care Assistant
Tansian University
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BSc
Microbiology
Courses
Microbiology
Biology
College of Education, Agbor
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NCE
Biology / Computer Science
Courses
Biology
Computer Science
Languages
English
Certificates
Customer Service Fundamentals
Issued By
OLEREN
Project Management Basics
Issued By
OLEREN
Delivering World-Class Customer Service
Issued By
Avant Garde Tech Ltd
TRCN Certificate
Issued By
Teacher Registration Council of Nigeria
Skills
Project Management
Project Planning Basics, Task Coordination.
Customer Service & Relations
Customer Support, Client Relations, Conflict Resolution, Service Excellence, CRM, Feedback Management, Inquiry Resolution, After-Sales Support.
Communication & Engagement
Verbal Communication, Written Communication, Active Listening, Interpersonal Skills, Public Speaking, Presentation, Tour Guiding, Audience Engagement.
Problem-Solving & Operations
Analytical Thinking, Issue Resolution, Critical Thinking, Decision Making, Operational Support, Crowd Management, Facility Reporting.
Sales & Business Development
Ticket Sales, Upselling, Product Education, Sales Records Management, Revenue Generation.
Administrative & Organizational
Time Management, Prioritization, Organization, Multitasking, Microsoft Office Suite, Record Keeping, Data Entry, Correspondence Management, Scheduling, Bookkeeping Basics.
Teamwork & Collaboration
Team Collaboration, Cross-functional Teamwork, Relationship Building, Support Services.